Position held: Registered Domiciliary Care Manager – Plymouth & Devon
Responsible to: Directors
Purpose of Position:
To take responsibility with the Directors for the day to day running of Sunshine Domiciliary Home Care in Plymouth and Devon. To ensure the day-to-day operation of the Domiciliary Care business and the direct line management for a team of Domiciliary Care Support Staff; and report back weekly to the Directors on achievements and problems.
To promote and maintain a caring service for our clients through high standards of professional administration practice paying due regard to their physical, emotional, social, intellectual and spiritual needs.
To carry out a range of administration, analysis and reporting functions.
To supervise and manage the administration staff, the care co-ordinator, senior carers and personal support staff, so that they carry out their responsibilities effectively and efficiently.
To be Registered Manager and to implement and exceed the requirements of the National Minimum Standards for Domiciliary Care Agencies.
Responsibilities:
Day-to-day running of the service
To provide all relevant information and brochures to prospective new service users. To make appointments with service users and other organisations in order to secure contracts and promote the organisation
To decide whether or not Sunshine Care is able to meet the personal care needs of any prospective service user and to negotiate an appropriate fee with the purchasing authority or the client or client's family if not in receipt of local authority assistance
To ensure that each new service user receives a written copy of the "Terms and Conditions" of care and ensure that each service user and, where appropriate their representative or carer, understands them
To investigate complaints, take appropriate action and report to the person-in-charge
To participate in Staff, Management and Quality Review Meetings.
To report to the Directors and Senior Management each week on activity levels, client welfare and any other unresolved issues.
To liaise with and co-operate with CQC inspectors and inspections.
To develop the company into other care service areas and to help carry out the necessary initial research
Maintaining a departmental diary system, allocating appointments to field-based supervisory staff
To ensure overall compliance of the Organisation to appropriate legislation, regulations and Contracting Authority Guidelines. To ensure compliance with appropriate Health & Safety, C.O.S.H.H., Fire, and Fair Employment / Equal Opportunities legislation as relevant.
To keep abreast of all new legislation, regulations and Contracting Authority Guidelines, and to ensure the effective communication of the same to all staff. To amend policies and procedures, or to produce new documents as may be required through changes or up-dates in such legislation / regulations / Guidelines.
To ensure the smooth operation of the Organisation's Quality Management System through appropriate Self-Assessment and Quality Systems Audits.
Recording and analysis of a range of statistical information in order to produce reports on current care provision trends, estimated future revenue, and developing future business opportunities.
To be on call to handle emergencies and to undertake care support duties.
Such other duties as may be required.
Service user care
To ensure that the emotional, spiritual, physical, social care and material needs of the service users are recognised, assessed and met.
To ensure that the Home Care Rostering software package is used efficiently and thoroughly so that domiciliary client’ needs are met.
To contribute to the assessment of need of each service user in conjunction with the service user, relevant professional agencies and, where appropriate, the service user's family; and develop a care plan which provides a satisfactory quality of life for that person.
To liaise as needed with external professional care organisations, (CPN’s, Chiropodists, G.P.’s, Social Service Care Managers and Social Workers, District Nurses, Domiciliary Care Providers Forum, etc.), in respect of developing our business and providing a comprehensive care service for our clients.
To conform to the UKHCA and our own Code of Professional Conduct in relation to the operation of the domiciliary care service.
Staff matters
To be responsible for recruitment, appointment and deployment of staff, in line with company policies.
To be responsible for ensuring that there is good communication with and between staff and to arrange staff meetings
To ensure that effective induction, supervision and assessment of staff is carried out and that training needs are identified and met
To ensure that employment protection legislation, PCC, DCC & CQC requirements and Care Standards are implemented
To arrange administration and personal care staff rotas
To cover all areas during periods of staff absence.
Premises
To advise the directors of any malfunction of the heating, lighting or emergency systems and ensure the security of the premises
To ensure that the fire regulations are complied with and advise the person-in-control if there are areas of risk
To ensure that legislation and regulations concerning environmental health, infection control, building control, planning and health and safety are complied with, and to advise the person-in-control accordingly where action is required
To ensure that maintenance and servicing take place within a planned time schedule.
Finance
To be responsible for the monitoring and control of day-to-day care expenditure within the limits prescribed by the Directors
To help ensure that, where a service user is assessed as incapable of handling their own financial affairs, that their money is handled properly and with the utmost probity and that records are kept of all financial transactions.
Person Specification
Able to take responsibility. Leadership skills. A good communicator.
Self motivated. Organised. Flexible. Caring.
Sensitive to the needs of others and to the sick or infirm.
An active team player but also able to work on own initiative.
Committed to high standards. Committed to training.
All staff are required to respect the confidentiality of all matters that they might learn in the course of their employment. All staff are expected to respect the requirements under the Data Protection Act 1998.
All staff must ensure that they are aware of their responsibilities under the Health and Safety at Work Act 1974, etc.
Hours of work: full-time.
A 37.5 hour week, being required to work weekdays (generally between the hours of 9.00am to 5.00 pm) and two weekend days, (from 6.30am to 2.30pm) every three weeks; but being sufficiently flexible so that all new assignments can be adequately covered and needs assessed, with a break midday, but being sufficiently flexible so that all new and unallocated assignments and sickness can be adequately covered and care needs assessed. You will be required to work, at home on-call, some evenings, (5pm-11pm and 6.30am-8am the next week day morning) and for one pm shift every third weekend from 2.30pm up to 11pm; in addition to your salaried hours.
Starting salary will be negotiable, but between £22,000 to £26,000, according to experience in managing a domiciliary care service, with travel expenses paid at the rate of .25p per mile. There will in addition be quarterly performance bonuses of up to £4,000 per annum paid according to company net profit margins obtained, set KPI’s and other performance measures.
Position summary:
Directs and manages the development and implementation of programmes, projects and organisational processes in our health and social care services. Develops and directs programs to provide health and social care information so as to improve the outcomes of service user care.
To represent the Company, be the custodian of the company image and brand, and develop this with integrity to help increase the company’s share of a range of defined and targeted markets. To provide a comprehensive, and strategically-demanding, marketing and communications service for Sunshine Care Ltd.
To implement the requirements of the National Minimum Standards for Domiciliary Care for Older People, published in accordance with the Care Standards Act 2000 and 2008
Responsibilities:
Leadership In collaboration with the Directors, provides leadership and strategic direction for client care services and related projects.
With the Directors, produce continuously-reviewed operational business plans to support the company’s strategic direction and the aims of the service.
Planning Reponsible for overall planning, development, and implementation of health and social care programmes, products and services; particularly to address the health and social care and social care needs of service users and to support the practice of health and social care staff.
Consultation with care staff, rostering staff and appropriate internal administration and management departments for the purpose of insuring coordination in systems planning and development.
Building up relationships with appropriate external organisations.
Conducts assessments of the care environments, synthesizes pertinent information, and identifies implications for planning and development of both health and social care services and educational programmes, providing periodic structured environmental assessment and recommendations relative to future direction and growth.
Development Identifying organisational needs for education, training, programmes and services in the area of computer skills and competencies in the use of electronic tools for service user care, quality management, utilization management, health and social care and social care resource management, and performance improvement initiatives.
Responsible for assessing training and development needs of health and social care staff in relation to electronic development of programmes, products and services. Collaboratively develop curriculum for staff training, designing and implementing programmes to address needs.
Conduct ongoing technology assessment of care information systems and products, related to identifying and meeting service user needs, systems’ programs, and potential external collaborations. Conduct research into health care and social care trends. Disseminate findings at management meetings. Monitor internal and external sources of strategic information and market intelligence. Measure changes and increases in market share in all sectors of the market in which the organisation operates. Evaluate the impact of marketing and communication activities and be responsible for the provision of appropriate reports with clear measurements.
Develop and implement a comprehensive marketing strategy that reflects the wide range of market segments that could be supported by the organisation. Produce and implement a proactive PR Communications strategy for the organisation.
Help to develop the Quality Control and Quality Assurance methods of the organisation with a view to winning contracts and enable the Company to EFQM quality standards. To help the Company sustain it’s Investor in People status. To Benchmark our organisation, with another of similar size and with similar markets, with a view to improving standards and efficiency.
Report on the effectiveness of how the organisation is operating in key markets and where new opportunities may be found. Ensure that appropriate records of key performance indicators of the efficiency and effectiveness of the marketing and communications function are maintained and acted upon.
Work with other areas of the organisation to ensure adequate support and development for marketing and PR functions.
Competency Based Performance Standards
Standard: Leadership
Has the ability to provide leadership and strategic direction for health and social care programmes, projects and services in support of Sunshine Care’s mission and goals.
Evaluative Criteria:
Identifies opportunities for the development of new programmes and services that support the mission and goals of the organisation.
Resolves conflict situations and establishes cooperative working relationships.
Provides subordinates with meaningful and accurate feedback on their performance.
Completes annual performance reviews on support staff and others as indicated by reporting relationships.
Initiates innovative ways to solve problems.
Develops and maintains objectives and timetables.
Keeps the senior administration informed of developments in the field of information services.
Responsible for identifying the needs of the Health and social care System for education, training, programmes and services in the area of computer skills and competencies in the use of electronic tools for service user care, quality management, utilization management, health and social care resource management, and performance improvement initiatives.
Standard: Planning
Has the ability to analyze resources and environment appropriate to scope of responsibility and design a course of action consistent with Sunshine Care mission and strategic plan.
Evaluative Criteria:
Sets realistic objectives, establishes priorities and systematically plans work.
Evaluates new and existing programs and services in relation to their value and efficacy.
Ensures that budgets for personnel, supplies and equipment for areas of responsibility are conservative and realistic.
Seeks opportunities to enhance revenues and/or contain or reduce costs.
Provides periodic structured environmental assessments and recommendations on the future direction for health and social care.
Responsible for overall planning, development, and implementation of health care informatics programmes, products and services, particularly to addresses the health and social care needs of service users and to support the practice of health and social care staff.
Responsible for assessment of needs and implementation of strategies to link educational products, including practice guidelines, to practice-based electronic care records systems.
Collaborates with leadership and departments in the development of new and enhanced Web-based programmes. Serves as the primary liaison for related activities and the overall integration of programmes and products with health and social care system-wide electronic activities.
Standard: Organisation
Has the ability to organize and identify systems/mechanisms of support for plans developed for achieving organisational goals and objectives.
Evaluative Criteria:
Effectively organizes programmes and functional activities in areas of responsibility.
Demonstrates ability to appropriately delegate responsibility and authority.
Ensures adequate controls and communication mechanisms are established when tasks and duties are delegated.
Standard: Staff selection
Has the ability to recruit, select and retain staff who are compatible with the mission, vision and values of the health and social care environment and are able to further the same.
Evaluative Criteria:
Make sound decisions in selecting new support staff and others as indicated by reporting relationships.
Demonstrates knowledge of institutional personnel policies and hiring process.
Standard: Staff development
Has the ability to develop staff, enhancing the human resources component of Sunshine Care Ltd in support of its mission, vision and strategic plan.
Evaluative Criteria:
Provides adequate opportunities and resources for developing the skills and abilities of staff.
Develops and encourages effective working relationships between staff as well as between information technology users in different departments.
Responsible for assessing the training and development needs of health and social care staff in relation to electronic development of programs, products and services. Collaboratively develops curriculum for staff, designing and implementing programmes to address needs.
Standard: Knowledge of field
Has a comprehensive knowledge base in health and social care, reflecting an understanding of historic, current and future trends in the field as well as the necessary managerial techniques and skills to apply that knowledge. In addition, understands the developing roles of the various professionals and paraprofessionals and the necessary integration of these into an organisation that supports the Health and social care System mission, goals and objectives.
Evaluative Criteria:
Understands and executes duties with minimal direction.
Maintains professional knowledge and skills within own field.
Incorporates knowledge of person-centred philosophy into planning/operational responsibilities.
Conducts assessments of the appropriate health and social care environments, synthesizes pertinent information and identifies implications for planning and development of both health and social care and educational programs.
Conducts ongoing technology assessment of care information systems and products, related to identifying and meeting service user needs, internal system programs, and potential external collaborations.
Standard: Communication
Has the ability to communicate effectively in both oral and written form to a widely diverse audience ranging from unskilled personnel to highly trained and experienced professionals.
Evaluative Criteria:
Effectively communicates to staff, departments and the public in a manner that is service oriented and courteous.
Demonstrates oral and written communication skills that are clear and constructive.
Provides timely communications.
Effectively communicates directives and constructive criticisms.
Consults with and serves as an interface with the care staff and appropriate departments and teams for the purpose of insuring coordination in systems planning, development and implementation internally, and between us and appropriate external organisations.
Standard: Team member
Has the ability to participate as a team member fostering collaborative decision making among departments, teams or work groups of diverse composition whose charge or task is to further the organisation mission, goals and objectives.
Evaluative Criteria:
Initiates multidisciplinary groups, as appropriate, when involved in program development or problem solving activities.
Seeks advice from team members when problem solving.
Serves on departments and management teams of the organisation, as requested and as appropriate.
Attends staff meetings and seeks opportunities to contribute and participate.
Provides expert support to other departments in the development of health and social care information systems, products and services responsive to current and future needs:
Advises on all issues related to access and interface.
Tracks and advises on industry standards for the health and social care needs.
In collaboration with appropriate staff, advises on prototype development, coordinates/conducts prototype, alpha and beta testing.
Assists in communicating results of prototype development to vendors and appropriate staff.
Serves as liaison with the staff and departments for the purpose of integrative program development with all programs and services of the organisation.
Assists in developing product specifications including the application and functionality of software programs, software vendor requests for proposals, recruitment of vendors and evaluation of vendor's work.
Assists in monitoring vendor's adherence to specifications, quality and effectiveness of vendor support.